IMPORTANT – NEW PAYROLL PROCESS AND DEADLINE
As an initiative to improve the quality, service and experience that you receive from our Payroll department, we are making some tweaks to our payroll deadlines. We are constantly looking for ways to improve the process of our payroll, we want to allow ample time to process your timesheets, correctly, accurately and to get you paid as quickly as possible.
In the spirit of this, we ask that you assist us by complying with the following new process:
- NEW Weekly payroll deadline for timesheets to be received is now Monday 10am.
- Sending timesheets promptly – Please send your timesheets to us as soon as you have completed the shift (we would prefer no later than 24 hours).
All timesheets to go to email@example.com
Please also be aware that we now have a dedicated Customer Services department who welcome ongoing feedback on the service that you receive from OneCall24 – they are contactable Monday – Friday 0800-1700 on firstname.lastname@example.org or call us on 03333 22 11 22 and select option 5.