Here’s what our Clients think about us
OneCall24 continue to strive to always fulfil their mission and values.
TESTIMONIALS & FEEDBACK
We are always working to improve our service. To do this, we need regular feedback on our temporary and permanent workforce. In order for us to maintain our high-calibre service, we are committed to closely monitoring the performance levels of the service we provide you. Our Customer Service Department monitors your feedback and uses it to develop and progress our organisation. We continuously measure how our deliverables are supporting and meeting your satisfaction. We are always working to improve our service. To do this, we need regular feedback on our temporary and permanent workforce. OneCall24 uses Net Promotor Score (NPS) to measure and track its Customer Satisfaction.
TESTIMONIALS
Read testimonials from our clients and candidates...
“This is a really great care provider, from how they treat the staff to the level of care and support that goes into every aspect of their person-centered care delivery. A nursing business led by nurses, I can’t recommend them enough”
Client, South
“Right from the start, OneCall24 engaged with me in a highly professional, practiced, and plainspoken manner. I felt they listened to our needs and requirements, and after establishing what they could assist with they went off and delivered on their promises – they have been a long-term partner of ours ever since.”
Nurse Bank Manager NHS Teaching Trust, South West
“We work with a few agencies but none that have been able to provide us with an all-round service as OneCall24 have. I can send OneCall24 any vacancy we have, from Carers to Prescribers, with the confidence that they either have the staff or will find us the staff. I am always happy with the caliber of candidates put forward and the response time from the agency.”
Healthcare Manager HMP Service, South West
“We find that the service we receive from OneCall24 is fantastic. The consultants are all great and incredibly helpful. The staff they send us always work to a high standard and fit in with our team very well. We have recommended the services of OneCall24 to other care homes in our group.”
Home Manager – Cambridgeshire
“It’s a pleasure to have OneCall24 working alongside us here on our unit. The service is first class and always responsive to our needs; which is often very last minute. The caliber of staff who are deployed here is high, helping us to deliver the very best care to our patients, most of whom have very complex care needs. We cannot recommend OneCall24 high enough.”
Healthcare Manager HMP Service, North East
“We had been recommended to engage with OneCall24 by a neighbouring Trust as a way to combat our Non-Framework spend. OneCall24 sat down with us, reviewed our Management Information and we worked with them to establish the Trusts needs fully, they then created a 4 months strategy with us and I’m pleased to say they were successful in achieving what we set out.”
Head of Procurement, NHS University Hospital, Midlands
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