Here’s what our Clients think about us
OneCall24 continue to strive to always fulfil their mission and values.
TESTIMONIALS & FEEDBACK
We are always working to improve our service. To do this, we need regular feedback on our temporary and permanent workforce. In order for us to maintain our high-calibre service, we are committed to closely monitoring the performance levels of the service we provide you. Our Customer Service Department monitors your feedback and uses it to develop and progress our organisation. We continuously measure how our deliverables are supporting and meeting your satisfaction. We are always working to improve our service. To do this, we need regular feedback on our temporary and permanent workforce. OneCall24 uses Net Promotor Score (NPS) to measure and track its Customer Satisfaction.
TESTIMONIALS
Read testimonials from our clients and candidates...
“We work with a few agencies but none that have been able to provide us with an all-round service as OneCall24 have. I can send OneCall24 any vacancy we have, from Carers to Prescribers, with the confidence that they either have the staff or will find us the staff. I am always happy with the caliber of candidates put forward and the response time from the agency.”
Healthcare Manager HMP Service, South West
“It’s a pleasure to have OneCall24 working alongside us here on our unit. The service is first class and always responsive to our needs; which is often very last minute. The caliber of staff who are deployed here is high, helping us to deliver the very best care to our patients, most of whom have very complex care needs. We cannot recommend OneCall24 high enough.”
Healthcare Manager HMP Service, North East
“We had been recommended to engage with OneCall24 by a neighbouring Trust as a way to combat our Non-Framework spend. OneCall24 sat down with us, reviewed our Management Information and we worked with them to establish the Trusts needs fully, they then created a 4 months strategy with us and I’m pleased to say they were successful in achieving what we set out.”
Head of Procurement, NHS University Hospital, Midlands
“OneCall24 are always reliable and helpful, and the staff they provide are always polite and professional. Even when things have not gone quite to plan, the team have provided effective management and timely response. Our care home services run 24/7, and OneCall24 has helped us ensure the safety and quality of life of our residents, even at very short notice.”
Head of Recruitment – National Care Home Operator
“OneCall24 has always provided a reliable and fairly priced service. As a trust, we struggle to source nursing staff for the prisons and this as specialist area. I can pick up the phone to OneCall24 anytime and be confident that they will have the staff we need. The consultants are always transparent and their knowledge of the sector is always reassuring.”
Nurse Bank Manager NHS Foundation Trust, Midlands
“We find that the service we receive from OneCall24 is fantastic. The consultants are all great and incredibly helpful. The staff they send us always work to a high standard and fit in with our team very well. We have recommended the services of OneCall24 to other care homes in our group.”
Home Manager – Cambridgeshire
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